Shipping Policy

We want your new favourite scent to reach you quickly and safely. Every order ships with a fully tracked service from our trusted carriers: Royal Mail, Evri, DPD, An Post and FedEx.

We aim to dispatch every order within 1 working day. Orders placed before 8 AM, Monday to Friday, are normally processed and shipped the same working day. Orders placed after 8 AM on a Friday, or over the weekend, go out the following Monday (bank holidays excluded).

To keep our fragrance prices as low as possible, we do not hide delivery costs inside the bottle price. Our postage rates are transparent and affordable, so you only pay for what you actually receive.

Delivery options and prices

United Kingdom

Standard UK delivery: 2-3 working days via the Evri 48-hour tracked service. £2.45.
Express UK delivery: 1-2 working days via Royal Mail Tracked 24. £4.65.

Please note: deliveries to the Scottish Highlands, Northern Ireland, the Channel Islands and other remote UK locations may need one extra working day.

Ireland

Standard delivery: 2-3 working days via the An Post tracked service, from €2.99.

European Union

Standard delivery: 3-7 working days via the DPD tracked service, from €5.99.

Good news for EU customers: we ship strictly “Duties Paid”. That means no surprise customs fees at your door, just your new fragrance.

We currently ship to these EU countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

USA

Standard shipping: 3-7 working days via the FedEx tracked service. $10.99.
Express shipping: 3-5 working days via the FedEx tracked service. $13.00.

Please note: we cannot currently deliver to Alaska or to PO Boxes.

Rates for Ireland, the EU and the USA are quoted in euros and dollars, and are converted into your currency at checkout.

Tracking your order

Once your order is dispatched, we will email you a tracking number. You can follow your parcel with real-time updates on our Order Tracking page.

Subscription orders

If you are a subscriber, your recurring orders are sent with the same courier and delivery method you chose when your subscription started.

Busy periods and bad weather

Black Friday and other busy periods: during major sale events such as Black Friday, or any other exceptionally busy time of year, please allow an extra 3-5 days for processing. Express shipping is always prioritised.

Bad weather and strikes: if there are courier strikes, non-working days or severe weather, we cannot guarantee delivery times. Orders that have already been dispatched cannot be refunded until they reach you. If a parcel is lost or delivered to the wrong address, we can only resend the order.